This can be by email or phone, though please email us if you have a long list of enquiries that may take time to answer.
If it is photographs of specific items you require by email then its best to use email, but for an immediate response about availability of stock items or an item you are looking for which we don’t seem to be advertising then phone us.
We do not offer a next day delivery service. We are a small company and aim to get ordered items out as promptly as possible, sometimes this will be a next day service.
We do not offer a tracking service on parcels. If tracking is required please contact us by email before ordering.
Smaller items for mainland Britain are usually sent by post unless they are over 3 kgs, in which case they are sent by carrier.
Heavier/bulky items may be delivered by our own transport or by specialist firms. We have many years of experience of packing and arranging deliveries.
We are usually able to quote postage, packing and delivery costs/dates at the time of order.
One of the services we most frequently use is the franchise based “Palletline” operated by a network of British transport and logistic companies. Consignments up to one ton in weight can be delivered throughout the UK at very competitive rates, which include delivery by a vehicle fitted with tailift for easy offloading.
For overseas orders over a few kilos we always obtain “door to door” transportation quotes.
Note for EEC countries: All prices quoted are in pounds sterling and exclusive of VAT.
VAT at the current rate of 20% is payable on the total value of the order including packing and delivery.
Non British EEC customers who are registered for VAT will not be charged VAT, as long as they provide a valid registration number. Only books and manuals are exempt from VAT.
We accept payment by VISA, Master Card etc cards for phone orders . We also accept PAYPAL payments…please contact us by email for a payment email address, which is different from our sales and enquiries email.
We will contact you to confirm availability and total costs including post, packing and VAT etc, before processing any card transaction.
Payment for online orders can only be processed through PayPal. Credit/Debit card orders can made using PayPal. You dont have to have a PayPal account to make PayPal orders.
Payment may be made by Direct transfer direct to our bankers by prior arrangement.
We are happy to accept payment by PayPal. Please email us for details.
Click on their currency calculator and you will get an up todate conversion in any currency.